Accessibility and Privacy


ONE Fertility is committed to achieve accessibility for all Ontarians with respect to services, goods, facilities, accommodation, employment, buildings and premises in alignment with the fulfill all the requirements of Accessibility Standards for Patient Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005.

The objective is to ensure that people with disabilities are provided the same access to resources, and the same level of patient service as all others.  All goods and services provided by ONE Fertility shall follow the four key principles of dignity, independence, integration, and equal opportunity while considering surrounding communication, assistive devices, guide dogs, service animals and service dogs, support persons, service disruptions, feedback, and training.

ONE Fertility aims to identify, remove, and prevent barriers for persons with disabilities through these five standards:

  1. Information and Communication
  2. Transportation
  3. Employment
  4. Patient Service
  5. Design of Public Spaces

ONE Fertility Accessibility Standards addresses each of the following topics: 

  1. The Provision of Goods and Services to Persons with Disabilities
  2. The Use of Assistive Devices
  3. The Use of Guide Dogs, Service Animals and Service Dogs
  4. The Use of Support Persons
  5. Notice of Service Disruptions
  6. Patient Feedback
  7. Training
  8. Notice of Availability and Format of Required Documents

If you would like to access any information in advance or provide feedback regarding your accessibility experience at ONE Fertility, please call 905-634-4151 or email

Privacy Notice

Our Commitment

ONE Fertility strives to diligently protect all personal health information through responsible practices. We take many precautions to safeguard the privacy of your identity and personal information. ONE Fertility is governed by the information handling practices of the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Act (PHIPA), and applicable provincial and professional standards.

Physicians have a legal and professional obligation to maintain the confidentiality of patient information. Each employee is bound by a Confidentiality Agreement. Privacy training is ongoing and regularly updated.

ONE Fertility collects, uses, discloses, retains and destroys personal information for the sole purpose of providing high-quality health care services. There are circumstances, however, where physicians are either required or permitted to report particular events or clinical conditions to the appropriate government or regulatory agency.

Some of these include but are not limited to: suspected or confirmed child abuse or neglect, impaired driving, sexual abuse, communicable diseases, disclosure to prevent significant risk of serious bodily harm to a person or group of persons, and Health Card fraud. A full list of mandatory reporting obligations is available here.

For more information about our privacy policy please contact the privacy officer. Contact information is provided at the end of this statement.

Accessing your Personal Health Information

With limited exceptions, we will give you access to the information we retain about you within a 30 day period upon written request with satisfactory identification.

If you would like to request the release of your ONE Fertility Medical records, please complete this form to direct your information from another facility to ONE Fertility or this form to release your information from ONE Fertility to another recipient. A fee will be charged for this service and you will be given notice of the amount in advance before processing your request.

To submit to the ONE Fertility team, you can either:

Correction of Your Personal Health Information

If you find errors in your Personal Health Information (PHI), please notify the Privacy Officer as soon as possible and we will make the appropriate corrections within a 30-day period upon receiving your written request.

We are not required to correct information relating to clinical observations or opinions made in good faith. You have the right to attach a short statement of disagreement to your record if we refuse to make a requested change.

If you find errors in your Personal Identifying Information (PII) such as incorrect spelling of name, wrong address or phone numbers etc or in need of updating your current information please let your treating physician or front reception know as soon as possible to prevent any miscommunications or potential breaches.

Contact Information

We encourage you to contact us with any questions or concerns you might have about your privacy at ONE Fertility, the Privacy Officer will investigate and respond to your concerns about any aspect of the handling of your information.

In most cases, issues can be resolved by reaching out and telling us about the incident and discussing it.

By email:, please allow 2-3 business days for a response

If, after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to contact the Information and Privacy Commissioner of Ontario.

Privacy Commissioner

If, after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to contact the Information Privacy Commissioner of Ontario.

Information & Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
1-416-325-9195 (fax)