Medical Receptionist (full time)

ONE Fertility Burlington Clinic


IMMEDIATE SUPERVISOR:

Administrative Supervisor

JOB SUMMARY:

The receptionist is responsible for appointment scheduling, answering phones, greeting patients
and being the front line person of ONE Fertility.

DUTIES:

Serve as the initial point of contact for patients and carry out all reception related duties.

    • Answer and forward phone calls.
    • Schedule and confirm patient appointments, receive and communicate messages
      for medical staff and patients.
    • Register patients on arrival.
    • Interview patients to obtain information required for medical services.

Responsible for collecting patient payments

    • Review payment record, identify outstanding charges, collect monies owing,
      prepare invoices and receipts.
    • Complete insurance and other claim forms.
    • Phone patients to insure they are aware of ONE Fertility’s payment policies.

Collate and manage the administration of patient charts

    • Initiate and maintain confidential medical charts and records, including electronic medical records (EMR).
    • Familiarity with all aspect of the OSCAR patient management system.
    • Ensure requisitions are sent to the appropriate entity and patients test results have been received.
    • Follow up on test results not yet received by calling the appropriate labs to have reports faxed.
    • Respond to requests for records, copy and send requests for release of information to the appropriate hospital or physician office.
    • Locate and remove reports from files/EMR when requested.
    • Sort, file and scan reports into patient charts.
    • Prepare and/or retrieve files for upcoming clinic visits.
    • File reports away when no longer needed.

Responsible for administrative duties

    • Train new staff in booking appointments and scheduling.
    • Provide assistance as necessary with the preparation of the physicians’ schedule.
    • Photocopy documents for distribution, mailing and filing.
    • Process incoming and outgoing mail, manually and electronically.
    • Send and receive messages and documents using fax machine and electronic mail.


Other duties as required.

QUALIFICATION:

    • Successful completion of a recognized medical office administrator program preferred.
    • Minimum of 2 years medical office experience required.
    • High attention to detail and accuracy.
    • Experience in third party billing an asset.
    • Excellent organizational skills essential.
    • Proficient in word perfect and data entry.
    • Demonstrated initiative, accuracy and the ability to work independently.
    • Proven interpersonal and communication skills.

HOURS:

    • Full Time position
    • Participate in the weekend rotation.